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Payroll Specialist

Manchester

The payroll specialist will provide the first point of contact for specified BPO team customers by providing a positive, personal, responsive, and efficient service to all our customers and providing the fastest route to customer resolution.

We are currently hiring an experienced payroll administrator to work with us on a contract position to be based in Manchester.

Main duties and responsibilities  

  • Input and process HR and payroll data in a timely and accurate manner to ensure continual SLA adherence and resolve and provide advice and guidance on payroll queries from employees, HMRC, and other 3rd parties
  • Manage customer telephone inquiries in line with SLA and ensure confidentiality of customer data is maintained
  • Provide scheduled payroll reports
  • Support the BPO Manager in providing regular service delivery reports
  • Customer advisor on payroll legislation
  • To work in line with all payroll processes as per documented manuals
  • Document changes to customer processes and procedures
  • Work with cross-departmental teams, both internally and with the customer, to deliver exceptional service
  • UAT of any system changes
  • To work in line with the Symatrix ISMS
  • To undertake any other reasonable duties commensurate with the level of the post to ensure the smooth running of the company
  • To support new customers when required, the on-boarding of new customers and UAT of new customer solutions

Experience:

  • Proven experience in UK payroll administration
  • Detailed knowledge of UK payroll legislation
  • Knowledge of Data Protection and Information Security regulations
  • Ability to work in a fast-moving, dynamic environment
  • Proven ability to build and maintain strong relationships with customer peers

Why Symatrix?

At Symatrix our vision is to unlock the endless possibilities of Oracle Cloud HCM and ERP.

We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand.

After the introduction of Oracle Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premises expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from “adopting Cloud” to “embracing Cloud”.

We are delighted to be able to say that we’re an ISO27001, Bacs and Cyber Essentials accredited business but there are many reasons that we’re proud of what we’ve achieved over the years

What can we offer in return?

Competitive Salary, flexible working, eye tests, bike to work scheme, childcare vouchers, excellent training, and learning opportunities.

This is an exciting opportunity to join a growing team and organization. To learn more please kindly send your resume to Carlton Hill carlton.hill@symatrix.com

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