Junior Payroll Specialist BPO

Hybrid – Split between Manchester and remote

The Symatrix Managed Services Teams offer a range of services to our Customers:

Application Support, covering the entire suite of Oracle HRMS products, including HR, Self Service,
Learning Management, Recruitment and Payroll on both E-Business Suite and HCM Cloud
Hosting and DBA Services
Business Process Outsourcing for HR Administration and Payroll Solutions
Testing as a Service

As a Junior Payroll Specialist, you will assist with the processing of Client Payrolls and HR transactional activities. To ensure accurate processing of the Client Payroll, providing accurate information and reports in a timely manner (in line with Client SLAs).

To be a Client-facing representative of the BPO team, providing exceptional Customer service at all times
Providing a positive, personal, responsive and efficient service to all of our Customers
Providing the fastest route to Customer resolution
Setting clear expectations and following-up on what we say
Recognise and respect differing levels of technical knowledge and adjusting communication style accordingly
To maintain Customer satisfaction (which will be monitored through Customer satisfaction surveys)

Main duties and responsibilities

To answer telephone calls from multiple BPO Clients, in line with SLA (Service Level Agreement)
Input and process HR and Payroll data in a timely and accurate manner to ensure continual SLA adherence
Manage Client cases, and responding to client queries and requests whilst adhering to SLAs
Completing Payroll processes as per the Payroll Processing Checklist (PPC)
Completing letters for maternity schedules/SOEs/Overpayments and any other agreed correspondence (as per the COM)
Preparing BACS files ready for approval and submission (as per the outlined procedure in the BOM)
Reconciling the Payroll as per the PPC and Payroll Controls
Ensure confidentiality of Customer data is maintained at all times
Ensure Information Security policies are adhered to at all times
To work in line with all Payroll processes as per documented manuals
To undertake any other reasonable duties commensurate with the level of the post to ensure the smooth running of the department and its services (as instructed by the Manager, Payroll Lead or experienced Team members)
Work with cross departmental Teams, both internally and with the customer, to deliver exceptional service
UAT of any system changes, in line with the Testing process
To work in line with the Symatrix Information Security Management System (ISMS)
To undertake any other reasonable duties commensurate with the level of the post to ensure the smooth running of the Company
Escalating any Client-related issues to the BPO Manager/Payroll Lead or a more experienced member of the Team

Objectives:
As this is a junior role, there are some key objectives which are required to be met by the individual. After 12 months in the role you should be able to:

Understand and be able to articulate the Symatrix Payroll service model; including its benefits and limitations. Measured through questioning.
To receive positive feedback from colleagues on Team work, with no more than 2 “areas for improvement” relating to responsibility and ownership.
To understand the Testing process, and to follow it completely for all Testing activities
To contribute to the Client Specific Payroll Operating Guide (CSPOG)
To be competent on all Cloud Payroll platforms, and be able to follow all processes in line with the CSPOG

Person Specification - Knowledge / Experience / Skills / Qualities

Essential:

A positive “can do” approach
Commitment to delivering the highest standards of Customer care
Ability to work in a fast moving, dynamic team environment
Ability to build and maintain strong relationships with Customers and Peers
Excellent verbal and written communication skills
High level of accuracy and attention to detail
Clear and Logical thinking
Good organisation skills and an ability to work to strict deadlines
Respect for confidentiality
A positive and proactive approach to the various roles the job entails
Good working knowledge of Microsoft products (Excel, Word and PowerPoint)

Desirable

Experience of working in a Team environment and ability to use your own initiative
Experience of using and becoming familiar with various and new Systems
An awareness of Oracle HR and Oracle Payroll Modules
Experience of talking with Customers on the telephone
Advanced Microsoft Excel skills

Learning and Development is an integral part of Symatrix. We aim to provide the best support to our people to ensure that their development and knowledge is at the best level possible through professional qualifications, online Training and self-development.

Why Symatrix?

At Symatrix our vision is to unlock the endless possibilities of Oracle Cloud HCM and ERP.

Now an AST Company, we were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide

Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand.

After the introduction of Oracle Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premises expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from “adopting Cloud” to “embracing Cloud”.

We are delighted to be able to say that we’re an ISO27001, Bacs and Cyber Essentials accredited business but there are many reasons that we’re proud of what we’ve achieved over the years

What can we offer in return?

As well as your annual salary we also provide the following; substantial bonus, group life cover, pension contribution (with a leading provider), healthcare (leading provider), cycle-to-work scheme, 25 days holidays, 5 days holiday buy back a year and an additional day off for your birthday, after 2 years’ service.

If you are interested then please send your application to our Talent Acquisition Specialist carlton.hill@symatrix.com