Oracle Cloud Payroll Support Consultant

North West or Hybrid

As the Oracle Cloud Payroll Support Consultant, you will be responsible for the delivery of incidents, problem resolution and change activities at one main Customer however from time-to-time you may be required to carry-out work across multiple Managed Services Customers for Symatrix.

Reporting into the Application Support Manager the role will be part of a Delivery Team working collaboratively across Symatrix and with the Customer, to deliver fantastic products and services.

Main duties and responsibilities

In addition to the above overall role sentiments, you will be responsible for:

Managing the Oracle Payroll Support for the Customer, including request fulfilment, Incident Management, Problem Management and Change
On a rota basis be available on-call for major incidents over some weekends and Bank Holidays. This is paid overtime and would be in addition to your basic salary.
As appropriate, undertake root cause analysis of Customer issues, apply fixes as necessary and manage through to resolution
Managing expectations with the Customer through change and/or issue lifecycle
Working with the Customer to identify and document business requirements
Supporting the Design of the technological solution for the Customer and ensure that good-practice / best-practice approaches, tools and templates are used and manage the Team to deliver high quality solutions and services.
Overseeing Oracle SRs ensuring they are managed and chased appropriately with Oracle
Establish strong and effective relationships with both internal and external stakeholders
Proactive articulation of appropriate System enhancements and process-workaround solutions
Fully document all solutions developed
Supporting the Customer through Testing activities
Stay up to date with the Oracle payroll roadmap, new functionality and releases
Attend both internal and external meetings and follow up on agreed actions in a timely manner.

Person Specification - Knowledge / Experience / Skills / Qualities

The location of this position will be Home/Hybrid with travel required as per Customer / project needs

Essential:

Excellent knowledge of a wide range of modules in the Oracle HCM suite but particularly Payroll
Positive/can-do approach
Passionate about the Customer experience
Takes ownership and accountability of the work you do
Ability to work across multiple deliverables
Well-organised and structured in approach
Demonstrates tenacity to overcome challenges and see an issue or piece of work through to the end
Excellent attention to detail
Excellent written and verbal communication skills
Excellent analytical skills
Excellent customer/relationship management skills

Desirable

Knowledge and experience of Oracle Cloud Time & Labour (OTL)
A background in HR or Payroll
Experience of ITIL fundamentals: Incident, Problem, Change and Release Management
Project Management experience
Process improvement experience

Why Symatrix?

At Symatrix our vision is to unlock the endless possibilities of Oracle Cloud HCM and ERP.

We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand.

After the introduction of Oracle Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premises expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from “adopting Cloud” to “embracing Cloud”.

We are delighted to be able to say that we’re an ISO27001, Bacs and Cyber Essentials accredited business but there are many reasons that we’re proud of what we’ve achieved over the years.

What can we offer in return?

Competitive Salary, Pension, 25 days holiday, option to buy an additional 5 holiday days, birthday as additional holiday after two years’ service, eye tests, private health care, cycle to work scheme, childcare vouchers, excellent Training and learning opportunities.

If you believe you may be a good fit for this position or are searching for a new opportunity in this field, then please send your application or enquiries to our Talent Acquisition Specialist carlton.hill@symatrix.com