Oracle Cloud Technical Consultant (Managed Services)

Hybrid (Home/office)

You will provide Consultancy and Managed Services support to a broad range of our Clients covering the entire suite of Oracle Cloud products and associated technology components.

Reporting into the Managed Services Technical Manager the role will deliver professional, effective and efficient Technical Consultancy and Support and be part of a wider delivery Team working collaboratively across Symatrix and with the Customer to deliver fantastic products and services.

Your responsibilities

Technical incident investigation and resolution (across Fusion SaaS applications and PaaS services such as OAC and OIC)
Building Oracle Cloud solutions to meet the Clients’ requirements for small to medium change work as needed
Identifying and documenting business requirements
Supporting the Client through Testing and go-live
As appropriate undertake root cause analysis of Customer issues raised following major incidents, completing necessary process steps post fix
Contribute to problem management processes driving down underlying issue causes and reducing repeated issues and general incident volumes
Establish strong and effective relationships with the Client Teams
To work as part of a wider team, supporting and training colleagues where necessary
To fulfil, on occasions, other reasonable duties which may be required to be undertaken as directed by your manager, this may involve work in the consultancy arm of Symatrix, in order to meet business and Customer needs.
Management of change requests through the software development lifecycle, including technical reviews, requirements gathering, implementation, unit testing and support.
Deliver knowledge-transfer to Clients where required
To be aware of the latest Oracle Cloud developments, identifying potential solutions that would benefit Symatrix’ support Customers
To be responsible for identifying and undertaking training and personal development to meet business needs
To be thorough in completion of timesheets accurately allowing Symatrix to bill efficiently and accurately to our Clients
Ad-hoc support of the Team with reasonable availability on-call for major incidents or weekends and bank holidays. This is not a frequent occurrence and would be paid as per the Symatrix overtime policy, which would be in addition to your basic salary.
Support functional team members with issues that require cross functional and technical resolution
Assist the Sales Team in Pre-Sales activities and tender responses and identify further Sales opportunities during the Project

Your Experience

Must be UK based in order to carry-out the work
Eligible for UK Government Clearance at SC Level
Strong Oracle HCM/ERP Fusion Cloud Technical experience
Strong expertise in Oracle Data Integrator (ODI) for ETL processes
Hands-on experience of Oracle Analytics Cloud (OAC)
Experience in building integrations using Oracle Integration Cloud (OIC)
Experience in extending Fusion applications using Visual Builder Cloud Service (VBCS)
Experience in the following Oracle Cloud technologies:
- Data Migration – HDL/FBDi/Other loaders
- Integration – HCM Extract/BI Publisher/REST/SOAP/OIC/ODI
- Reporting/Analytics – OTBI/OAC (inc. ODI)/BI Publisher
- Other – PL/SQL, Groovy Scripting

More about us:

We are an Oracle Cloud and E-Business Suite specialist, dedicated to the implementation and support of Oracle’s Human Resources & Payroll Solutions
We are an established Centre of Excellence for Oracle HCM Cloud
We look after our employees, actively encouraging their involvement and input into key business decisions to ensure everyone feels they a play a key part in moving our business forward
We have an excellent reputation in the market as the go-to-experts in the Oracle HCM space and are working on some of the largest and most complex Oracle HCM projects in the UK
We offer a considerable amount of training and due to our partnership with Oracle; enable our employees to attend exclusive partner training events and activities

Why Symatrix?

At Symatrix our vision is to unlock the endless possibilities of Oracle Cloud HCM and ERP.

We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand.

After the introduction of Oracle Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premises expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from “adopting Cloud” to “embracing Cloud”.

We are delighted to be able to say that we’re an ISO27001, Bacs and Cyber Essentials accredited business but there are many reasons that we’re proud of what we’ve achieved over the years.

What can we offer in return?

Competitive Salary, 25 days holiday, option to buy an additional 5 holiday days, birthday as additional holiday after two years’ service, flexible working, eye tests, private health care, pension, cycle to work scheme, childcare vouchers, excellent training and learning opportunities.

Send your application to Carlton James of Talent Acquisition Team using carlton.hill@symatrix.com